Refund Policy

Our Return and Refund Policy was last updated on 16 May 2023.

Thank you for shopping at mall.myensyacademy.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

"Company" (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to MyEnsy Mall.

"Goods" refers to the items offered for sale.

"Orders" means a request by you to purchase goods from us.

"Website" refers to mall.myensyacademy.com, accessible from https://mall.myensyacademy.com.

"You" means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

No Refund Policy

All sales are final, and we do not offer refunds or exchanges for any reason except for the following circumstances:

1. Damaged or Defective Goods:

   • If the goods you received are damaged or defective, please contact us within 48 hours of receiving the order.
   • We may require photo evidence of the damaged or defective item(s) for verification purposes.
   • If approved, we will arrange for a replacement or repair of the damaged or defective item(s) at no additional cost to you.

2. Order Cancellation:

   • You may cancel your order within 24 hours of placing it. After 24 hours, order cancellations will not be accepted.
   • If you cancel your order within the specified timeframe, we will provide a full refund.

Please note that the following conditions apply:

• The goods must be returned in their original condition and packaging.
• The customer is responsible for all shipping and handling costs associated with returns or exchanges, except in cases of damaged or defective goods as mentioned above.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us